Cleaning and Repairs | laurel-awnings

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Philadelphia Office: (215) 781-9180

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Two Locations To Serve You:

Bensalem, PA and Apollo, PA

An Important Message On The Coronavirus

We are happy to report that on March 23, 2020, Laurel Awnings’ Pittsburgh area location received a written EXEMPTION from the Commonwealth of Pennsylvania to allow us to continue operations for Spring awning put-up. We are following strict CDC guidelines for cleaning and operations for the safety of our employees while in our facility and on site at customer property. Put-up requires no physical contact with our customers, and our installers remain outside of customer property. In support of this, we ask that our customers not engage in any direct physical contact with our employees during this time, and to the extent communication is necessary, maintain a minimum safe distance of at least 15 feet from our employees and the put up operations.

Due to circumstances beyond our control, we are unable to offer week certain put-up service at this time. If you cannot accept your awning based on our current put-up schedule, we are offering a limited number of reservations for awning put-up the week of May 18th. Please call our office only if you wish to schedule for the week of May 18th.

Although we have an EXEMPTION for the Pittsburgh area, we recognize that the response of the Governor to the COVID-19 crisis is constantly changing. We hope that this EXEMPTION continues until all awnings have been put up and life returns to normal. As this situation continues to evolve, we will do our best to keep our customers informed of any changes that affect our EXEMPTION or any of our other operations.

Our Philadelphia area location remains closed while we continue to monitor the spread of the COVID-19 virus in eastern Pennsylvania, and official government responses to the crisis. For our Philadelphia area customers, we anticipate that our Spring put-up will begin promptly once the mandate to close has been lifted by Governor Wolf.

For new customers or installations, we are offering the option of virtual estimates, with contracting and delivery to be determined once the COVID-19 crisis is contained. To set up a virtual estimate please contact our office and we will happily accommodate your request.

As always, we appreciate your business and look forward to open doors, sunny skies and relaxing with friends under your Laurel Awning.

Our Repair Process

We want your awnings to look their best when we put them up in the Spring. We will remove your awning(s) from storage, open it up and Inspect it for weak seams and holes (cost of an inspection noted in our service contract). During an Inspection we may not find all defective areas of your Awning(s). Once it is Inspected, and the amount of work is under a total of two hours ($140.00 plus sales tax) we will go ahead and do the necessary repairs to your awning. You will be billed for the Inspection and at the shop rate for the work upon completion.

If the total cost of Repairs is more than two hours ($140.00 plus sales tax), or your awning(s) need(s) cleaning before it is Inspected we will contact you for further authorization before we begin. We cannot repair dirty Awning(s). It will destroy our sewing machines. If we Inspect your awning(s) and find they are beyond Repair. We will contact you with a price to make a new fabric cover.

Our Cleaning Process

Our Cleaning process involves us removing your awning(s) from storage, open it up, soak it in a big tub, pressure wash it and let it dry overnight. By your authorization, you give us permission to make an Inspection and make minor Repairs after we have Cleaned your awning(s) as we find appropriate up to one hour of work ($70.00). If the total cost of Repairs is more than one hour ($70.00) we will contact you for further authorization before we begin. We also offer water-repellent services at an additional charge, which can elongate the life of your awning fabric and stop/prevent minor leaks.

Cleaning and Repairs